Nice Log
Calls recorded using the NiceLog High Density Logger (see below) are recorded in segments, which may contain voice, screen, or voice and screen sections, and can be located according to the recording agent. While NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens. The NiceCLS Server stores information about each call, such as start time, stop time, location of the recording and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.
NiceLog High Density Logger
utilizes a new PCI-based architecture, providing a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scaleable recording solutions. NiceLog supports virtually all telephony interfaces including analog, digital, E1/T1, BT Megalink SCSA and VoIP, with the voice capture method employed being transparent to the user.
Nice Log VoIP
supports H.323, the most widely deployed VoIP gateway, as well as other VoIP industry standards, and is fully integrated with NICE's Customer Experience Management (CEM) Platform.
Nice Perform
captures multimedia interactions, analyzes their content to gain insights and presents these insights in a manner which facilitates efficient decision-making. The power of NICE Perform lies in the unique synergy between its advanced technology components, including recording and audio analysis, and integration with Microsoft .NET client-server technology.
NiceUniverse
captures voice, email, chat, and screen activity along with essential call details. Analysis tools quickly pinpoint opportunities for improvement, and the most powerful enterprise reporter in the market ensures decision-makers have the right tools to make timely and accurate business choices. NiceUniverse is available for a range of environments, including VoIP.
NiceCall Focus III
is a single-box, full-featured, voice-recording solution designed to meet the needs of small to medium organizations. Utilizing advanced PCI technology, NiceCall Focus III provides a range of sophisticated applications and solutions for single and multi-site enterprises in the financial, contact center and public safety markets.
Nice Analyzer
is a powerful web-based data analysis application that allows supervisors to understand exactly what customers are experiencing when contacting the company, identify areas for improvement and increase productivity. It increases customer loyalty by observing interactions from the customer's perspective, and raises agent performance by examining call data and recordings to identify coaching needs
Nice Advantage
is a single-server, cost-effective quality management solution for monitoring and improving customer experiences and developing more skillful, productive agents, specifically designed for smaller contact centers which also require a QM solution.
ScreenSense
lets agents and supervisors record customer interactions based entirely on what takes place on the agent's desktop. Users can trigger a recording according to a predefined screen event and tag the recording with the event-type (or name) for later analysis. ScreenSense can be easily installed and customized by users.
Nice Storage Center
archives captured activities taking place in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting organizational assets. It includes a comprehensive set of options that address the varying needs of different organizations, and lets users manage and administer their archiving and retrieval needs for all their captured data.
Central Mass Storage Unit (CMSU)
is a centralized high capacity, high resilience storage resource for multiple recorders across multiple sites. Whether on a trading floor, transport control center, emergency dispatch facility or contact center, CMSU delivers maximum resilience and maximum flexibility with minimum system management overhead by utilizing RAID technology and independent archiving at separate sites.
Nice Feedback
With the introduction of the NICE Feedback IVR Survey system, gathering customer feedback is easier and more cost-effective. Contact centers can now incorporate post-call IVR surveys, link the results with the actual call recordings, and access them immediately for rapid review of customer reactions.
Nice Learning
is a comprehensive solution for electronic learnin1g and assessment that delivers multimedia e-learning directly to the agent's desktop. Targeted training modules can be triggered based on quality monitoring scores to deliver the specific training that agent's need, when they need it.
Trunk Radio Solutions
With NICE's trunk radio recording solution is the only system that captures all voice traffic - even direct handset-to-handset and off-network calls - and all signaling information, by recording digital information directly from the core of a trunk network.
Scenario Replay
is a powerful multi-channel search and replay application used to find and distribute transmissions quickly and efficiently, and to reconstruct conversations that took place over the radio and telephone.
Last Message Replay
(LMR) allows calls to be instantly recalled with a single click directly from the desktop. LMR is a software-only application, eliminating the need to purchase and maintain additional hardware.
Dispatcher Assessment
guides users through a form-based scoring process based on a random selection of calls, ensuring complete impartiality. This results in reduced personnel turnover, improved customer service and more focused training programs, as well as assisting with accreditation, liability protection and funding applications.
NICE Playback Organizer
is a browser-based application that provides an auditable workflow process for replaying calls. The application makes it easy for individual traders to find interactions of interest and replay them directly on their own desktop (contingent upon approval of their desk managers and compliance officers). Call replay approval can be customized to match each site's specific requirements, facilitating communication between traders, desk managers and compliance officers.
Replay Server
provides fast access to recordings while audio can be delivered via LAN, PBX/ACD, dealer turret or handset/headset. Quality is maintained by utilizing call caching and sophisticated streaming technology that keep quality up and bandwidth demands down.
Investigator
is a powerful tool for scenario reconstruction, accident investigation and post-incident analysis. With NICE's logging and monitoring solutions, it lets public safety personnel precisely reconstruct events by bringing together all associated telecommunications traffic and on-screen information, then playing it back exactly as it happened.
Automatic Number Identification (ANI) and Automatic Location Identifier (ALI)
call tagging is an application designed to compliment a recorder system in specific (typically emergency 911) applications. The ANI/ALI Tagging System appends call records with location and number information, which can be used for search and replay. This powerful tool simplifies event reconstruction and call seeking in the E911 environment.